Shipping Policy
1. Shipping Rates
We are pleased to offer two shipping options for our valued customers:
- Standard Shipping: $9.99
- Express Shipping: $19.99
2. Processing Time
Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing time may be extended during peak seasons or due to unforeseen circumstances. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time
The estimated shipping time begins once the order has been processed and dispatched from our fulfillment center.
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 5-7 business days.
Please note that these are estimated delivery times, and actual delivery times may vary depending on the shipping address and other factors beyond our control.
4. Shipping Locations
We currently offer shipping within the United States. We are working to expand our shipping capabilities to include international destinations in the future.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
6. Shipping Delays
While we strive to deliver your order in a timely manner, please be aware that unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery times. Elancia Clothing is not responsible for any delays beyond our control.
7. Shipping Confirmation
A shipping confirmation email will be sent to you once your order has been dispatched. This email will include the tracking number and a link to track your order's progress.
8. Shipping Address
Customers are responsible for providing accurate shipping information. Elancia Clothing is not responsible for orders delivered to incorrect addresses provided by the customer.
9. Shipping Costs
Shipping costs are non-refundable. If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipment costs.
10. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at elanciasboutique@gmail.com.
Thank you for choosing Elancia!